Our face-to-face training: never the same twice

No two courses are ever the same. Even two groups of people performing the same job in the same organisation can have quite different dynamics. Our trainers identify the appropriate training needs of a group and build a course which meets their needs and delivers objectively quantifiable results.

Focussed: Our training is tightly focussed on the needs of the participants. Typically we ask everyone to complete a pre-course questionnaire so that we fully understand their experiences and specific needs. Each training session begins with a discussion to tease out key concerns and personal objectives.

Flexible: We devise a course outline in advance, to meet the perceived and expected needs of the group. But we are always checking with participants, and are able to change pace and address issues that arise.

Interactive: We believe that people learn best through doing. Our training is highly interactive and engaging with lots of opportunities to practise, review and discuss. Participants comment on how much they enjoy the courses we run.

Practical: Trainers give constructive feedback and encourage other participants to do the same. They help each participant to identify ways to improve their own performance. Where time and group size permits, we repeat exercises to help participants to test their newly-learned skills. 

Constructive but candid: Our trainers are facilitators who help participants to find the best outcomes for themselves and for each other. But they are also able to draw on their extensive professional experience and give advice and practical tips.

Illustrated: We play examples of TV and radio interviews to demonstrate best and worst case scenarios and help to draw out the best ways to manage contact with the media.

Resourced: Our use of ‘PowerPoint’ type presentations is limited to outlining key learning points. We provide all participants with written materials to take away. If required, the handouts can be revised to incorporate clients’ own policies and advice.

Supported online: Participants can be enrolled on our online courses, giving them the opportunity to develop their understanding in their own time and at their own pace. We create spaces to bring people together online: a Facebook group might act as a place to share our trainees’ practical work as well as a space to share resources and stimulate debate both before and after a training workshop.

Supported in person: We provide a contact email address so that all participants can raise personal concerns and request advice after the course. Participants are encouraged to network using social media to share their learning with each other and others.

Evaluated and reviewed: All participants are asked to give us their feedback. We continually refresh and improve our course content.

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