No two courses are ever the same. Even two groups of
people performing the same job in the same organisation can have quite
different dynamics. Our trainers identify the appropriate training needs of a
group and build a course which meets their needs and delivers objectively
Focussed: Our training is tightly focussed on the
needs of the participants. Typically we ask everyone to complete a pre-course
questionnaire so that we fully understand their experiences and specific needs.
Each training session begins with a discussion to tease out key concerns and
Flexible: We devise a course outline in advance, to
meet the perceived and expected needs of the group. But we are always checking
with participants, and are able to change pace and address issues that arise.
We believe that people learn best through doing. Our training is highly
interactive and engaging with lots of opportunities to practise, review and
discuss. Participants comment on how much they enjoy the courses we run.
Practical: Trainers give constructive feedback and
encourage other participants to do the same. They help each participant to
identify ways to improve their own performance. Where time and group size
permits, we repeat exercises to help participants to test their newly-learned
Constructive but candid: Our trainers are
facilitators who help participants to find the best outcomes for themselves and
for each other. But they are also able to draw on their extensive professional
experience and give advice and practical tips.
Illustrated: We play examples of TV and radio
interviews to demonstrate best and worst case scenarios and help to draw out
the best ways to manage contact with the media.
Resourced: Our use of ‘PowerPoint’ type presentations
is limited to outlining key learning points. We provide all participants with
written materials to take away. If required, the handouts can be revised to
incorporate clients’ own policies and advice.
Supported online: Participants can be enrolled on our
online courses, giving them the opportunity to develop their understanding in
their own time and at their own pace. We create spaces to bring people together
online: a Facebook group might act as a place to share our trainees’ practical
work as well as a space to share resources and stimulate debate both before and
after a training workshop.
Supported in person: We provide a contact email
address so that all participants can raise personal concerns and request advice
after the course. Participants are encouraged to network using social media to
share their learning with each other and others.
Evaluated and reviewed: All participants are asked to
give us their feedback. We continually refresh and improve our course content.